A local plumber on retainer in Halstead & north Essex. From £15.59/mo inc. VAT — sign up online in two minutes.
Three simple tiers. Tap and Flow are live now — Mains is coming soon, join the waitlist and we'll let you know the moment it's ready.
£12.99 + VAT
The essentials — your annual heating-system check, plus priority when you need us.
£19.99 + VAT
Our best-value cover — free breakdown labour and a proactive plumber in your corner.
£39.99 + VAT
Full peace of mind, including gas — delivered via our Gas Safe registered partner programme.
Gas items below are provided via our Gas Safe registered partner.
Not yet purchasable · gas work via a Gas Safe registered partner
Monthly GoCardless Direct Debit · 12-month minimum term — see Terms & Conditions.
With Flow, when a freeze is forecast you'll get a friendly heads-up by SMS and the option to bump your spot up the queue. It's the kind of thing a neighbour who happens to be a plumber would do — because that's exactly what Charlie is.
National providers do a fine job for some people — especially full boiler-breakdown insurance. Here's how we genuinely differ.
| CG Care PlansLocal plumber on retainer | British Gas HomeCareNational engineer network | HomeServeInsurance-style cover | |
|---|---|---|---|
| Price from | from £15.59/mo | ~£19–24/mo | ~£15.55/mo (from year two) |
| Who actually turns up | Charlie — the same local plumber, every time | A contractor/engineer from the network | An assigned engineer |
| Annual visit | Heating-system check (wet system; Mains adds CP12 via partner) | Annual gas boiler service | Boiler/heating cover (service varies by plan) |
| Breakdown labour | Free on common breakdowns (Flow); parts extra | Unlimited breakdown call-outs | Insurance-style claims & repairs |
| Knows your home | Yes — your stopcock, meter & pipework on file | Not usually | Not usually |
| Booking | Contact Charlie direct — no call centre | Call-centre booking | Call-centre / claims line |
| Is it insurance? | No — a care plan | Service & breakdown cover | Yes — insurance-style |
| Contract | 12-month minimum, then monthly rolling | Check your terms | Check your terms |
Want full gas-boiler breakdown insurance? British Gas HomeCare or HomeServe may genuinely suit you better — and we'll happily say so.
From sign-up to sorted in four simple steps.
Choose Tap or Flow — or join the Mains waitlist. No pushy upsell; pick what fits your home.
Set up your GoCardless Direct Debit on the doorstep or online. 12-month minimum term from the date you sign up.
We arrange your annual heating-system check at a time that suits you and log your home's details.
Something goes wrong? Call Charlie direct and jump the queue — the plumber who knows your house.
No small-print surprises. Here's the straight story.
No. A CG Care Plan is a service and care plan — not an insurance product. We don't promise to replace your boiler or pay out on claims. If you want full gas-boiler breakdown insurance, British Gas HomeCare or HomeServe may genuinely suit you better, and we'll tell you so.
Charlie is not currently Gas Safe registered. That means the Tap and Flow annual check covers your wet central-heating system only — radiators, pipework, valves, controls and system pressure. It explicitly excludes any servicing of, or work on, the gas-burning appliance itself, its combustion or its flue.
Gas safety certificates (CP12) and gas-appliance work are part of the Mains tier, delivered via our Gas Safe registered partner programme — and that tier is coming soon, not yet available.
It's a once-a-year health check of your wet central-heating system: a radiator balance check, a central-heating inhibitor level check, a system pressure check, a thermostat/TRV and controls test, and an inspection of your visible pipework, valves and stopcock. We also log where your stopcock and meter are, so we can act fast in an emergency.
On Flow, we go a step further and actually top up the inhibitor and rebalance your radiators, rather than just checking them.
It is not a gas or boiler service — we don't touch the gas appliance, its combustion or its flue.
After the initial 12-month term, yes — give 30 days' written notice and we'll cancel your Direct Debit. Within the first 12 months, the remaining monthly payments are contractually due. You have a 14-day cooling-off period from sign-up during which you can cancel without charge.
Mains is coming soon and isn't purchasable yet. It will add a CP12 gas safety certificate and gas-appliance work, delivered via our Gas Safe registered partner programme. Join the waitlist and we'll let you know the moment it's ready.
On Flow we don't charge call-out labour for common plumbing breakdowns — leaks, dripping taps, faulty valves, that sort of thing. Any parts we fit are charged separately at fair prices. It's not a blank cheque — fair use is two included call-outs a year, during normal working hours (Mon–Fri, 8am–5pm) — but it means a sudden problem won't sting on the labour bill.
Plans start from £15.59 a month (inc. VAT). Flow includes your first month free. Tap and Flow are live now — for Mains, send us your details and Charlie will be in touch the moment it's ready.
The small print, in plain English. The annual heating-system check on the Tap and Flow plans covers the wet central-heating system only (radiators, pipework, valves, controls and system pressure) and is not a gas or boiler service — it explicitly excludes any servicing of, or work on, the gas-burning appliance itself, its combustion or its flue. Charlie is not currently Gas Safe registered. Gas-appliance work and gas safety certificates (CP12) are provided only via a Gas Safe registered partner under the Mains tier, which is coming soon and not yet available. "Free" breakdown labour on Flow covers labour only; any parts are charged separately. CG Care Plans are a service and care plan and not an insurance product: they do not provide boiler replacement or insurance-style cover. Prices shown for other providers are approximate 2026 figures for comparison only and may change — please check their current terms. Payment is by GoCardless Direct Debit on a 12-month minimum term; 12-month minimum term from sign-up date; after the initial term the plan rolls monthly and can be cancelled on 30 days' written notice. Early cancellation within the 12-month term: a £50 cancellation fee applies. A 14-day cooling-off period applies from sign-up. Prices shown are inclusive of VAT at 20%.
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